M: Morning, Beth.
W: Hi! Gosh, it's a beautiful day, isn't it?
M: You can say that again!
W: Hey, what do you think; we could have the planning meeting across the street in the park.
M: Uh... What?
W: Let's have the meeting in the park - I'm serious! I read an article about creativity in business last week and apparently changing the work environment can encourage creative new solutions.
M: Wouldn't it be distracting, though?
W: I think the sunshine would do us all good.
Câu 41: What is the weather probably like?
Câu 42: Where did the woman get her idea?
Câu 43: How does the man feel about her idea?
M: Where's Daniel? He's over an hour late!
W: Oh, sorry, I forgot to tell you. He called in sick.
M: Again? This is ridiculous!
W: Well, I'm sure he didn't do it on purpose!
M: Yes, but it's the third time this month!
W: Yes, well, he's trying to do the workload of at least two people; it's not surprising, is it? We're lucky he doesn't quit!
Câu 44: Why is the man angry?
Câu 45: What is the woman's attitude towards Daniel?
Câu 46: Why does the woman think Daniel gets sick?
M: I'm going for a coffee run. Do you want anything?
W: Oh, yes, a cappuccino would be lovely.
M: Do you take that with sugar?
W: Urn, yes, one. Are you going to Jimmy's Cafe by any chance? I'd love a carrot cake too, if you are.
M: Oh, I thought I'd go to the Starbucks, but I could just as easily go to Jimmy's....
W: I know it's a little bit further, but the cakes and breads there are so amazing, and it's nice to support the local businesses, isn't it?
M: Yes, yes, all good points. So, you want a carrot cake?
W: Yes please.
Câu 47: What does the man offer to do?
Câu 48: If it's from Starbucks, what does the woman want?
Câu 49: How does the man respond to the woman's suggestion?
W: I think I'm going to have to hire an accountant to do our taxes this year.
M: They have books on that, you know.
W: Yes, I know. But it's just such a nightmare to figure out with both of us self-employed. It'll take me weeks and there's just so much I'd rather do with my time!
M: But accountants aren't cheap...
W: Well, do you want to get a book and learn how to do it?
Câu 50: What is the problem?
Câu 51: What can be inferred about the woman?
Câu 52: Who does the man think ought to do the taxes?
W: It seems really odd to me that they're holding interviews but haven't told any of us anything about it. I wonder: what's up?
M: Yeah, I know what you mean. To be honest, I feel like I need to start looking around for another job. I really doubt the company is looking to expand right now.
W: Oh, so you think there'll be some layoffs coming up?
M: I'd be willing to bet on it.
Câu 53: How do they feel about the employers?
Câu 54: What does the man think happen?
Câu 55: Is the man sure there will be layoffs?
M: Debby, whose name did you draw for the secret Santa gift exchange? I drew Ms. Clarke's secretary, LeeAnn.
W: But, it's (emphasis) supposed to be secret! We're not allowed to tell! That spoils the whole thing!
M: Yes, well, you're not going to tell LeeAnn, are you? The problem is I don't know her at all. I have no idea what to get her. I thought you could help. You two are friends, aren't you?
W: I do see her socially occasionally, but I don't know her that well. She's good friends with Lisa, I believe.
M: But whose name did you draw? Mine?
W: I am (emphasis) not telling!
Câu 56: How will they be giving gifts?
Câu 57: How well does the woman know LeeAnn?
Câu 58: What can be inferred about the man?
W: Hello, Christopher? This is Gina.
M: Hi Gina. How are you?
W: I'm fine, but my son is sick - that's why I'm calling. I've kept him home from school and my husband has a deadline this Friday and couldn't stay home with him, so I'm not sure what to do. Would you mind if I don't come in today? Is that really inconvenient? I could try to find a sitter, but I'm at a bit of a loss.
M: Don't worry, we've got everything under control here. You can stay home with your son. This stuff happens to all of us. It's fine.
W: Thanks so much! Hopefully he'll be well enough to go back to school tomorrow.
Câu 59: What is implied about Gina's husband?
Câu 60: Why doesn't the woman call sitter?
Câu 61: What will the woman finally do?
M: I have to get to the office by 8 a.m. tomorrow, so we'll have to leave at 7.30.
W: Not again! I'm at work a whole hour early each time this happens; it's a whole hour I could be sleeping. I'd take a taxi, but it's too expensive. I think maybe I'll take the bus.
M: I'm not sure you're going to save time that way. How long is the bus journey?
W: About an hour.
M: So you'd have to catch the bus by eight. But they only come every 20 minutes or so, don't they? So you'd have to be at the bus stop by seven forty, really. Woman: You're right. That's hardly worth it.
Câu 62: What does the woman want to do?
Câu 63: How could you describe the man?
Câu 64: How will the woman probably get to work?
W: Oh, no, not again!
M: What's happened?
W: I've just lost all my work!
M: The computer crashed? Woman: Yeah. It's the third time today. I keep doing the same thing over and over and over! It's getting really annoying!
M: Aren't you backing up?
W: I backup at the end of each day. I didn't realize I needed to do it every 10 minutes!
M: Not even after the second time it crashed?
W: What are you saying?
M: I just think it'd be a really good idea to back up frequently. It only takes a few seconds.
W: Well, yeah. Now I know, don't I?
M: I hope so.
Câu 65: Why is the woman upset?
Câu 66: How can you best describe the man's tone?
Câu 67: What does the man imply about the woman?
M: Are you coming for lunch?
W: Uh, I've got to finish this spreadsheet. If I stop now I'll virtually have to start over again.
M: How long will it take you?
W: I've no idea, really. You'd better go ahead.
M: Do you want us to bring you back something?
W: No thanks; I need to stretch my legs and get out of the office. I just need a quarter of an hour or so to finish. You could order for me, though.
M: Sure. What'd you want? Your usual chef's salad?
W: You've got it. (laughing) I'm predictable, aren't I?
Câu 68: Will the woman go for lunch?
Câu 69: What will the man do?
Câu 70: What can we understand about the colleagues?
Imagine a dining experience like no other. In a pitch-black dining room, each flavor and texture greets enthusiastic senses hungry for an awareness once brought by sight. This is Opaque, the city's first dark dining restaurant.
A brilliant experimental dining concept, dark dining allows food to stir the senses in the most unique way. Each burst of spice, each hint of sweetness, each touch of tang stands out, yielding an entirely new appreciation of fine cuisine. Under the expert guidance of Chef Mike Whang, the menu at Opaque cultivates a multi-sensory adventure!
Câu 71: What kind of restaurant is being advertized?
Câu 72: What is unique about dark dining?
Câu 73: What can you NOT experience about the food at Opaque?
Good morning. It's being reported that UK consumers now believe broadband is as essential a utility as electricity or water, according to a panel of government advisers. Some 73% of those questioned considered a high-speed connection very important. The Communications Consumer Panel's research involved a face-to-face survey with 2,000 people across the UK. It is expected that the report will include a government commitment to provide universal broadband at a speed of 2 megabits per second by 2014. The chair of the Communications Consumer Panel, Anna Bradley, said: "The key message is that people think broadband is at a tipping point. It's fantastically useful for everyone, essential for some now, but will be essential for everyone in the near future."
Câu 74: On which news program would you expect to hear this report?
Câu 75: Broadband is very important for how many?
Câu 76: What her the government promised to do?
Hello, welcome to Cheetah Buses' automatic answering service. We regret to inform you that all bus services for the weekend are cancelled, due to the national bus drivers' strike. I will repeat, all services for the weekend are cancelled. We hope to resume services on Monday morning, and will keep this recording updated with the latest developments. If you have already purchased tickets to travel this weekend, you may call 1 800 454 4995, with your ticket ready, and apply for a refund.
Câu 77: Why are there no buses running?
Câu 78: When should buses be back to normal?
Câu 79: You have a ticket to travel on Sunday. What can you do?
Hi Theresa. We have, basically, two choices for the convention. The Miramar Hotel on the seafront has excellent meeting facilities, and lots of restaurant options nearby, but it's the pricier of the two and parking might be a problem for the delegates. We were thinking of bringing in a caterer for meals, but the Miramar doesn't have space for us to do that. The Ritz, our other option, does. It's a bit out of town, but it's in a beautiful, peaceful location and parking isn't an issue. Also, I don't really like the seafront area at night; it's quite crowded and noisy. I'm leaning towards the Ritz. Let me know your thoughts.
Câu 80: What is the purpose of this message?
Câu 81: Where can they have their meals catered?
Câu 82: What does the speaker think they should choose?
Hello, Ms. Kitching. I'm Mary Brown, and I'm calling you from Great Western Hospital, regarding your application for a nursing position. We would like to invite you for our first round of interviews. We'll be interviewing on the 24th and the 25th of September, and we've had a huge response from applicants, so they will be very busy days. We have not yet allocated you a time but I wanted to let you know now so that you could keep both days open. We'll be contacting you again next week with your specific interview date and time. Thank you for your interest in the position, and I look forward to meeting you!
Câu 83: Why did Mary Brown call Ms. Kitching?
Câu 84: When will the interview be?
Câu 85: What can we infer about the interview?
Ok Jess, we've tentatively scheduled the conference for the twenty third to the twenty fifth of March. First, I need you to contact the keynote speaker, Professor Cartwright, and just make sure that he can attend on those days. Uh, next, if he agrees, can you make sure that the tentative dates, along with a tentative schedule for the talks, get e-mailed out to all the other speakers too, today, so that we have some time to juggle the talks around if anyone can't make it? Got that? Please give me a call when you return, just to verify that everything's clear. Thanks.
Câu 86: Where would this message likely be heard?
Câu 87: At the time of the message what has been decided for sure?
Câu 88: What must Jess do right away when she returns?
Good morning, and welcome aboard flight 533. Weather conditions this morning are fair, and we expect to land on schedule in Sydney in approximately 12 hours. In the course of the flight we will be serving you lunch, dinner, and a continental-style breakfast just before our arrival. The duty-free cart will be passing through the aisles shortly after take-off and, if you wish, you may take this opportunity to make purchases. You will find the duty-free magazine in the pocket of the seat in front of you. I would like to remind you, as always, smoking is not allowed anywhere on the plane. Now, as we begin taxiing for takeoff, please give your attention to our safety video.
Câu 89: How many meals will be served?
Câu 90: What are the listeners asked to pay attention to?
Câu 91: When was this announcement made?
Hello, Ben. How are you getting on with the graphic designs for the magazine advertisements for Anna's florist shop? Well, guess what? Ms. Anna Tibbs just called me and said she's in town and would like to come past to 'see how we're getting on'. Yes, I know, I know, you were expecting to meet her next Friday, not today, so you're probably not at all prepared. But I couldn't turn her away, now, could I? She insisted. Anyway, just do the best you can to satisfy her that the work is progressing and that it's going to be fantastic when it's done. Obviously, you've got some preparation to do and the other tasks of the morning will have to wait. Ok, I'm in the office if you want a word.
Câu 92: What is this message about?
Câu 93: What does Ms. Tibbs want to know?
Câu 94: How does the speaker expect Ben to feel when he gets the message?
Our 3-year International Hospitality and Tourism Management program covers all the major theoretical and practical components of a hotel operation. It also enables the student to acquire the business skills necessary to manage a hotel operation profitably, while at the same time adhering to world-class standards. Two industry placements of 20 weeks each in the first two years of study are an integral part of the program. This degree program equips graduates with intellectual and leadership capabilities, which will allow them to move into a range of international managerial positions within prestigious organizations. If you want an exciting career filled with enormous opportunities, then all you have to do is submit your application now!
Câu 95: What is the purpose of this announcement?
Câu 96: Where might this announcement be heard?
Câu 97: What does the course prepare students for?
Uh, yes, hello. I've just received my order of office supplies, and I must say I'm not at all satisfied with the condition they've arrived in. First of all, the white printer paper has been treated so roughly that the packet is ripped and the inner layers of paper are soiled. Even worse, the edges have all been bent; it will get stuck in the printer I'm sure. I've been trying to reach your customer service department all day and I can't get an answer. This is just not acceptable! I hope you will return this call ASAP and suggest what action you will take to rectify the situation.
Câu 98: What is the purpose of the message?
Câu 99: What is wrong with the paper?
Câu 100: What does the speaker want?
To: Bill Fletcher
Front Michelle Reid
Date: June 7
Re: Request for information
Dear Mr. Fletcher,
I am e-mailing you concerning your job application for the position of assistant set designer at Big Sky Studios. Your application interests us, but we need some other __(1)__ documents.
First of all, in the portfolio section of your application you __(2)__ several amateur productions for which you were responsible for the set design
We would like to see photographs, or other visual evidence, of the work that you did. If you do not have this, you may want to ask the venue where the performance was held. They often keep video records.
Also, you said that references could be provided on your CV. We would indeed like to receive the names and contact information for two referees.
Please provide us with the above information as soon as possible. If you have any questions or need assistance, you __(3)__ contact me at this e-mail address, or call 345 388 8978.
Câu 141: __(1)__
Câu 142: __(2)__
Câu 143: __(3)__
You have no job security, even if you think you do. Consultants, even good consultants, are often considered a necessary evil by customers use them, and it's __(1)__ easy to stop using one. It doesn't require firing or confrontation, just "we don't need you any more" or even just
This has happened to me several times: a sure thing, with many years of history, stopped or a dime when a customer's customer canceled a project, or when another customer was bought by a bigger enterprise.
This is not personal to your customer; it's just business but when your gravy train __(2)__ without notice, it's very personal. And terrifying.
The best way to approach this is to dversify. If you have only one ongoing project, you can find yourself out of work with no more notice than the time it takes the phone to ring. __(3)__ being aggressive about finding more than one customer, and even making it a point to value a backlog of work, you have a fighting chance at dodging the vaporizing-custorner bullet.
Câu 144: __(1)__
Câu 145: __(2)__
Câu 146: __(3)__
QUALIFICATIONS - Assistant Budget and Accounts Officer
This position requires an advanced tniversity degree (Master's degree or equivalent) in business administration, finance, economics or related field. __(1)__ , a first-level university degree with a relevant combination of academic qualifications and relevant extensive experience may be accepted in lieu of the advanced university degree.
A minimum of 7 years __(2)__ responsible administrative experience is required. Experience in health insurance administration, preferably in the United States health and life insurance environment, or in international or intergovernmental organizations, is desirable.
English and French are the __(3)__ languages of the organization. For this post, fluency in spoken and written English is required. Knowledge of the other language is an advantage.
Advanced computer skills including spreadsheet and database applications are required.
Câu 147: __(1)__
Câu 148: __(2)__
Câu 149: __(3)__
4563 West Larch Drive
Dear Ms. Larson,
I was very sorry to hear that you were not satisfied with your purchase. We take great pride in creating high quality and dependable cameras, and so it is a cause of __(1)__ concern to hear that a customer purchased a defective product. I was also dismayed to learn that the outlet where you purchased the camera would not accept a return because you purchased the item on sale.
As you know, I'm sure, our cameras have an outstanding reputation and we have many satisfied customer. So, if you would like to give us another chance, and exchange the camera you purchased for another of the same model, you may give the enclosed form to the retailer where you bought the camera, and they are __(2)__ to fill out the form, return your camera to us, and immediately issue you with a new camera.
Or, if you __(3)__ faith in our product and would prefer to receive your money back, please send the camera to us, and when we receive it we will issue to you a complete refund.
Customer Service Department
Câu 150: __(1)__
Câu 151: __(2)__
Câu 152: __(3)__
This site may contain advice, opinions and statements of various information providers.
We do not represent or endorse the accuracy or reliability of any advice, opinion, statement or other information provided by any information provider, any user of this site or any other person or entity. Reliance upon any such advice, opinion, statement, or other information shall also be at the user's own risk.
We shall not be liable to any user or anyone else for any inaccuracy, error, omission, alteration, or, use of any content herein, or for its timeliness or completeness.
Câu 153: Where might this notice be found?
Câu 154: What is the purpose of this notice?
Câu 155: According to the notice, what must users do?
serving all organic, vegan and mostly live foods!
A quirky, cool cafe that serves food that's good for you and serves it with a smile.
The vegan menu mixes interesting and delicious flavors, and takes local food production and the environment seriously.
Hours: Monday - Saturday 9am to 10pm
Sunday 10am to 3pm
Câu 156: Who is this advertisement aimed at?
Câu 157: What claim is made about the staff?
This Trust acknowledges its responsibility to provide a safe, smoke-free environment for its employees, service users and visitors
Smoking is therefore not permitted at any point whilst on duty, inaccordance with the guidelines set down within the Trust No-Smoking Policy #NJ77543
In case of non-compliance fines of up to 500 dollars will be issued and for repeat non-compliance the Trust reserves the right to pursue further disciplinary action a appropriate
Câu 158: What are Trust employees not allowed to do?
Câu 159: If you are caught smoking more than once, what will happen?
Eternal Spring Flowers and Gifts
Customer Information Form - Telephone Orders
Date: March 12
Customer Name: George Jones
Address: 34 Birch Lane, San Fransisco, CA
Contact Number: 6748 383 8732
How they found out about us: newspaper ad
Products ordered: large mixed bouquet, in oranges/yellows
Payment Method: credit card
Paid: Yes / No
Date of Payment: March 13
Delivery Method: express service
Date of Shipping: 14th March (to arrive 15th)
Shipping Address: Mrs. Betty Jones, 45 Bridge Street, Portland, OR, 67853
Message on Card: Have a great birthday Mon! Many happy returns! We love you. George and Anna
Câu 160: What does this form record?
Câu 161: How did George contact Eternal Spring Flowers and Gifts
Câu 162: What day is probably Betty Jones' birthday?
Thousands of gamers may have been cut off from Microsoft's online gaming service, Xbox Live, for modifying their computers to play pirated games. Online reports suggest that as many as 600,000 gamers may have been affected and Microsoft has confirmed that it has banned what it calls a "small percentage of the 20 million Xbox Live users worldwide.
The health of the video game business depends on customers paying for the genuine products and services they receive from manufacture, retailers, and the third parties that support them. Industry figures suggest that priacy may cost the video game industry as much as £750m a year.
Câu 163: What is the article mainly about?
Câu 164: How many people are thought to use Xbox Live?
Câu 165: The word "detect" in paragraph 2 is closest in meaning to what word?
Câu 166: What effect does piracy have on the video game industry?
Games and Activities - Toxic Waste
This is a popular, engaging small group activity which provides a rich teamwork challenge. The challenge is to we the "toxic waste" contents of a bucket to the "neutralization" container using minimal equipment and maintaining a safe distance within a time limit. It is moderately difficult and works best for groups that have already dealt with basic teamwork issues. Avoid using this activity with groups who are still in the early stages of group development.
Use the rope to create a circle at least 8 feet in diameter on the ground to represent the toxic waste radiation zone. The larger the zone, the more difficult the activity. Place the small bucket in the center of the radiation zone and fill it with water or balls to represent the toxic waste. Place the large neutralization bucket approximately 30 to 50 feet away. The greater the distance, the more difficult the activity. Put all other equipment (i.e., bungee, cords) in a pile near the rope circle.
The challenge is for the group to work out how to transfer the toxic waste from the small bucket into the large bucket, using only the equipment provided within a lime frame. The waste will blow up and destroy the world after 20 minutes if it is not neutralized. Anyone who ventures into the radiation zone will suffer injury and possibly even death, and spillage will create death arid destruction. Therefore, the group should aim to save the world and do so without injury to any group members.
Toxic Waste is not an easy exercise and most groups will benefit from some coaching along the way. The solution involves attaching the cords to the bungee loop, then guiding the bungee with the strings to sit around and grab the toxic waste bucket. Then with everyone pulling on their cord and with good coordination and care, the toxic waste bucket can be lifted, moved and tipped into the empty neutralizing bucket.
Câu 167: Who is this text written for?
Câu 168: Where would this text most likely be found?
Câu 169: Which of the following does the game NOT involve?
Câu 170: What can you do to make the exercise more difficult?
Câu 171: What group would benefit most form this exercise?
Surprise Rise in Australian Jobs
Australia's economy created more jobs than expected in October, with 24,500 more people finding employment. It is Ihe second monthly gain in a row and has led analysts to speculate that interest rates will be increased in December to 3.75% from 3.5%.
In October, Australia became the first G20 country to raise interest rates since the global recession began, and it raised rates again earlier this month. The news sent the Australian dollar to a 15-month high.
Câu 172: What is the article mainly about?
Câu 173: According to the article which of the following has not yet happened?
Let us Cater to You!
SPEND THE DAY AND ENJOY THE ZOO
A fun-filled day of amazing animals, great hood, entertaining shows, mechanical rides and more
PARTY AT COVERED PAVILION
Admission to the Zoo, Shows, and Rides
(unlimited rides on Sky Safari and Woodland Train)
Meal, Beverage and Dessert
For group of 25 or more adults
Advanced booking of two weeks, or more is required
800-258-9182 ext 200 to reserve
Câu 174: Who is this advertizement aimed at?
Câu 175: You want to take up this offer on the 25th of September. What must you do?
A Dream Interpretation: Tuneups for the Brain
It's snowing heavily, and everyone in the backyard is in a swimsuit, at some kind of party: Mom, Dad, the high school principal. there's even an ex-girlfriend. And is that Elvis, over by the pitana? Uh-oh.
Dreams are so rich and have such an authentic feeling that scientists have long assumed they must have a crucial psychological purpose. To Freud, dreaming provided a playground for the unconscious mind; to Jung, it was a stage where the psyche acted out primal themes. Newer theories hold that dreams help the brain to consolidate emotional memories or to work through current problems.
Yet what if the primary purpose of dreaming isn't psychological at all? In a paper published last month, Dr. J. Allan Hobson, a psychiatrist and longtime sleep researcher at Harvard, argues that the main function of rapid-eye-moyement sleep, or REM, when most dreaming occurs, is physical. The brain is warming its circuits, anticipating the sights and sounds and emotions of waking, while REM sleep has safely paralyzed the body preventing movement and speech.
Dr. Hobson argues that dreaming is a parallel state of consciousness that is continually running but normally suppressed during waking. The idea of dreams as a kind of sound check for the brain may bring some comfort, as well. That ominous dream of people gathered on the lawn for some strange party? Probably meaningless. No reason to scream, even if it were possible.
Câu 176: What does the first paragraph represent?
Câu 177: What have most scientists believed about dreams?
Câu 178: What new idea does Dr.Hobson suggest?
Câu 179: Why might Dr. Hobson's theory make people feel better?
Câu 180: Where would this article most likely be found?
Thanks for sending the chart I requested so promptly, I know it was extremely short notice. I just want to check a few things before I present it to our shareholders this afternoon
I always thought shoes were our highest profit product. I think we all just take that fact for granted; so, are we mistaken? Do we consistently sell more coats than shoes? Or could the data points be mixed up, perhaps? I had a quick glance at the row data sheets, and that didn't make me feel any more confident.....
Also, could you label the units used on the profit axis? Of course we all know, but I know the stockholders will need a bit of guidance. I could write it in pen, but that's just not, you know, the image we want to portray to our investors.
Please check up on the above points. I'll pass by in 10 minutes or so to talk about this. To make a mistake this afternoon would be embarrassing
Câu 181: Why did Timothy send Alison the chart?
Câu 182: How will the shareholders see the chart?
Câu 183: How does Alison feel about the chart?
Câu 184: What is Alison's main concern?
Câu 185: How could Alison's manner with Timothy be best described?
ABSOLUTE INTERIOR DESIGN
Our work ranges from a single, small detail to complete residential protects.
Each job begins with either a brief telephone or email conversation at which time the basics of the client's needs are discussed. There is no fee for this preliminary service. This is followed by an Initial Consultation where more in-depth information about the client's requirements, wishes and budget details is discussed.
Over the past twenty years we've found access to unique sources, both national and international, that include craftspeople with special talents which are not available in the general marketplace. Experience also allows us to carry out efficient projects which eliminate virtually all of the negative aspects and fears usually associated with larger-scale renovations.
While we are effective with project supervision, we also are realistic when describing the dusty, messy and unpleasant times which are part and parcel of a major renovation project. We prepare the client, with as much information as possible, for the process which their home is about to undergo as it changes from a group of poorly functioning spaces into a dream home.
Date: 16 March
Good morning Ms. Jamison,
Following our telephone conversation of Friday the 12th March, and much discussion with my wife, I'm delighted to tell you we wish to proceed with the proposed project
If you recall, we wish to alter our small kitchen info an open-plan kichen and living area
I believe the next step is for you to come to our home and begin dicussion of the details
We would like to get this project underway as soon as possible with an aim of finishing by early July
Please let me know when you are available for the Intial Consultation
Câu 186: What was the purpose of Bob Brown's email?
Câu 187: The word "brief" in paragraph 2, line 1 of the advertisement is closest in meaning to what?
Câu 188: What can Absolute offer their clients?
Câu 189: What does Absolute feel must be treated realistically?
Câu 190: What will most likely happen next?
Dear Mr and Mrs Sachs,
I'm very sorry that your stay with us was not satisfactory. On the week that you visited, we had three school groups also visiting, which has never happened before. Unfortunately our staff were not prepared, and this resulted in the deficiencies of cleanliness and service that you experienced,
In order to change your opinion of us, we would like to invite you to stay with us again, at no charge. I've enclosed a coupon in the letter for a week's accommodation redeemable at any of our lodges.
I hope you will take up our offer to experience our usual, phenomenal service.
Crystal Ski Resorts
Invites you ro enjoy free accommodation at the USA's number one winter holiday destination
The offer includes:
To be claimed by March 30th, next year
To claim this coupon present it at the admission desk at the time admission. Prior reservation required
Offer code: 75934-AR-8003
Câu 191: Why did Jose Campbell write to the Sachs?
Câu 192: What did the Sachs most likely complain about?
Câu 193: What is Mr. Campbell offering?
Câu 194: How long do the Sachs have to use their coupon?
Câu 195: The word "deficiencies" in paragraph 1, line 6 of the letter is closest in meaning to what?
|9:00 - 10:30||Reduce Emissions by More than 40% by 2020: Practical Examples from Scotland||Dr. Alexa Price||Adelfa|
|10:30 - 12:00||Environment Integrity||Prof. Joseph Alvarez||Theater A|
|1:00 - 2:00||Putting Lard Transport on the Copenhagen Agenda||Dr. Ronald Kay||Adelfa|
|2:00 - 4:00||Scientific Knowledge to Meet the Challenge of Climate Change||Prof. Jessica Jones||Theater B|
|4:30 - 6:00||Financing for Enhanced Climate Change Action||Dr. Ronald Kay||Theater A|
To: Mrs. Amy Smith
Dear Mrs. Smith,
I received your e-mail requesting my preference for a place in the Friday morning or afternoon poster sessions. I'm not sure which to choose.
I am especially interested in the practical applications of laws that aim to protect the environment. therefore I would hate to miss the first and last lecture of the day on Friday. When does the afternoon poster session end? If it ends later than 4:30, would it be acceptable for me to pack up early so as not to miss Dr. Kay's lecture? Are there any other days when poster sessions are being held that I could perhaps switch to?
I'm sorry to trouble you in what must be a very busy time, but I am looking forward to the conferrence, it will be my first, and I am eager to get as much out of it as possible.
Thanks in advance,